Frequently Asked Questions

Coles Circle is a place for you to discuss ideas, opinions and experiences about shopping with other shoppers. Conversations vary; we may be talking about package designs or shopping habits today, and tomorrow, we’ll be talking about what’s in your basket.

Survey responses are collated and analysed collectively by Evolve Research, and are then presented and used by key team members in Coles, who will then use this data to make informed decisions on how to improve Coles' product and services.

At Coles, we respect the privacy of your personal information in our care, and abide by the and abide by The Privacy Act 1988, including the thirteen Australian Privacy Principles, which apply to Coles.

Click here to review Coles Privacy Policy.

Coles Circle will provide you with regular updates on what we have learnt.

Coles Circle is managed by a team of researchers at Evolve Research and Coles. To get in touch with Coles Circle you can email us on contactus@colescircle.com.au or go to the contact us page once you’ve registered.

Website maintenance and technical support is provided by Evolve Research. For more detail, please go to www.evolveresearch.com.au or contact 03 9670 1909.

In short, no. Coles Circle is a place for you to discuss ideas with other shoppers, and for Coles Circle to listen to that discussion. The Team at Coles Circle will read every post, and where we can add value, we will comment.

If an idea of yours is implemented, we will give you credit on our community, but we won’t be providing compensation to members if we use an idea discussed on Coles Circle. Please take the time to look through our Terms and Conditions if you would like to know more.

If you would like provide feedback about a store, or speak directly with Coles, please get in touch with the Coles Customer Care team, who are on hand to listen and action your queries. Customer Care is a free-call 1800 061 562. You can also visit the Coles Customer Care website at www.coles.com.au/customerrservice/contact-us

Please register for Coles Circle by providing us with your First Name, Last name and email address and agreeing to the Terms and Conditions and our Privacy Statement.

Once you’ve registered, you’ll receive an email confirming your email address and a link that will direct you to the Coles Circle site.

From there we’d love you to fill out some profile information so we can get to know you better and can tailor the most relevant content for you.

Any negative comments or content posted around religion or race can result in immediate withdrawal of your Coles Circle membership.

If you have been removed from Coles Circle, you may not re-join. If you have chosen to leave Coles Circle of your own accord but have changed your mind, please email contactus@colescircle.com.au and we can help reinstate your membership.

You can earn points on Coles Circle by being active on the community. Quick polls, surveys and conversations all earn you points. Each point gives you an entry into the monthly prize draw. Click on My Account in the top right hand corner of the page to see how many points you have earned. For more detail, you can also click on My Activity, which you will find on the My Account menu under My Prizes.

We know that our members lead busy lives, so the Coles Circle Android app is to make it more convenient for you to access Coles Circle on the go!

There are also some app-exclusive activities that will give you more opportunities to earn entries into the monthly prize draw.

The app is found at Google Play – the official app store for the Android operating system, and if you are a current Coles Circle member, you can login with your account details straight away.

If you are not a Coles Circle member and would like to join, please click here to register your interest.

On your Android phone or tablet, click here to download the app.

Alternatively, open the ‘Play Store’ app and search for the Coles Circle app

The Coles Circle app is supported on all Android devices with Android version 5.0 or later.

You will also need a data plan or access to a Wi-Fi network in order to complete the app-only activities.

If you have any questions, please email us on contactus@colescircle.com.au

We are working on it – hold tight!

Yes, it’s a free download and there no charge for using the Coles Circle app.

In the Google Play Store, just click on the ‘rate this app’ button and leave your review.

To get the most out of the app, we recommend you turn on the location services.

If you are used to accessing Coles Circle from the mobile website, the app will look very similar. If you are used to accessing Coles Circle from a desktop, you will notice some differences.

Some activities will only be available on the app, while others can only be done on a desktop. The points for activities available on both are the same regardless which device you complete it on.

Using the app you can check in at your local store and get more relevant activities sent straight to the app. You can complete activities, upload photos, and take part in conversations on the go.

You can read our terms and conditions here

As long as the survey is available to be completed on a desktop, you can pick up right where you left off.